Shipping Policy
We currently provide worldwide shipping. All orders are packed and processed within 2–5 business days unless otherwise stated during collection launches or high-volume periods. Once your order has shipped, you will receive a confirmation email with tracking information.
Canada Shipping
Free standard shipping on orders over $150 CAD.
For orders below the free shipping threshold, flat-rate shipping is $10 CAD.
Estimated Shipping & Delivery Times
Ontario & Quebec: 1–4 business days
Rest of Canada: 3–8 business days
Order Processing
Orders are processed Monday through Friday, excluding Canadian holidays.
Please allow 2-5 business days for order processing prior to shipment. Orders placed after 5PM EST will be processed the following business day.
Once your order has shipped, you will receive a confirmation email with tracking information.
Please note that shipping timelines may vary for rural or remote areas.
Once an order has been placed, we are unable to guarantee changes or cancellations before shipment.
Lost or Delayed Packages
Kataleya is not responsible for shipping delays caused by carriers, customs processing, weather conditions, or incorrect shipping information entered at checkout.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
United States Shipping
Free standard shipping on orders over $150 CAD.
For orders below the free shipping threshold, flat-rate shipping is $10 CAD.
Estimated Shipping & Delivery Times
4-10 business days depending on destination and customs processing.
Customers are responsible for any applicable duties, taxes or import fees.
Delivery times may vary during customs clearance or peak shipping periods.
Order Processing
Orders are processed Monday through Friday, excluding Canadian holidays.
Please allow 2-5 business days for order processing prior to shipment. Orders placed after 5PM EST will be processed the following business day.
Once your order has shipped, you will receive a confirmation email with tracking information.
Please note that shipping timelines may vary for rural or remote areas.
Once an order has been placed, we are unable to guarantee changes or cancellations before shipment.
Lost or Delayed Packages
Kataleya is not responsible for shipping delays caused by carriers, customs processing, weather conditions, or incorrect shipping information entered at checkout.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
International Shipping
Free standard shipping on orders over $350 CAD.
For orders below the free shipping threshold, flat-rate shipping is $20 CAD.
Estimated Shipping & Delivery Times
7-21 business days depending on destination and customs processing.
Customers are responsible for any applicable duties, taxes or import fees.
Delivery times may vary during customs clearance or peak shipping periods.
Order Processing
Orders are processed Monday through Friday, excluding Canadian holidays.
Please allow 2-5 business days for order processing prior to shipment. Orders placed after 5PM EST will be processed the following business day.
Once your order has shipped, you will receive a confirmation email with tracking information.
Please note that shipping timelines may vary for rural or remote areas.
Once an order has been placed, we are unable to guarantee changes or cancellations before shipment.
Lost or Delayed Packages
Kataleya is not responsible for shipping delays caused by carriers, customs processing, weather conditions, or incorrect shipping information entered at checkout.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.