Orders are processed within 1–3 business days depending on demand. Shipping across Canada usually takes 3–9 business days depending on your location. Once your order ships, you’ll receive a tracking number by email.

Orders over $150 receive free shipping across Canada. Orders under $150 are charged a flat $10 shipping fee.

Yes! After your order ships, you’ll get a tracking link by email. If you created a customer account at checkout, you can also log in to view your order status anytime.

If you need to update or cancel your order, please contact us as soon as possible on our contact us page. We’ll do our best to accommodate changes, but once the order is shipped, changes may not be possible.

Nope! You can checkout as a guest or create an account to save your information and track orders more easily.

We accept all major credit cards and Apple Pay.

If an item doesn’t work for you, you can return it within 30 days of delivery. Items must be unworn, with original tags and anti-return ribbon attached. If items are returned with the anti-return ribbon and tags removed, a refund will not be issued.

Sale items are final sale. Returns are not accepted for items marked as final sale.

We do not offer direct exchanges at this time. Customers can return the original item within 30 days of delivery. Items must be unworn, with original tags and anti-return ribbon attached. Once returned, you can place a new order for the correct size or item.

Once we receive your return, refunds are processed within 7 business days. Depending on your bank, it may take an additional 5–10 days to appear in your account.

Yes! Our normal return policy applies to pre-order items.

Pre-orders let you secure items that are in high demand or not yet in production. Full payment is collected at checkout. Estimated shipping dates are listed on each pre-order product page, and you’ll receive a tracking email once your item ships.

If an item is sold out, you can sign up for our “notify me when back in stock” option on the product page. We’ll email you as soon as it’s available.

At this time, we do not, but we plan to offer gift cards in the near future.

If your item is damaged during shipping, visit our contact us page and fill out the contact form that your item has arrived damaged. We’ll then request photo proof via email. We’ll arrange a replacement or refund as quickly as possible.

Depending on the stage of your order, we may be able to update your shipping address. Please contact us on our contact page as soon as possible.

Yes! Each product page includes a size guide chart with measurements. Make sure to check it before placing your order.

As a small, emerging brand, our initial production runs are limited, which means our available sizes are currently standard. As we grow, we plan to expand our offerings to include plus, petite, and tall sizing/lengths. We’re committed to making Kataleya pieces accessible to more bodies over time and will share updates as these new sizes become available.

We choose fabrics that balance comfort, durability, and longevity. While we avoid polyester wherever possible, some pieces contain certain amounts of synthetic fibers to help garments maintain their shape, resist shrinkage, and last longer with regular wear. As we grow, we’re always exploring more sustainable, natural, and innovative fiber blends to improve both the quality and feel of our collections.